Love will accept any product determined to be a manufacture defect. All refunds & exchanges must be approved prior to returning and must be accompanied by a return authorization number supplied by Love Earth. All refunds will be credited to the original method of payment on your order. The returned product(s) must be unworn and in the original packaging. Any special orders, made-to-order products, final sale products, and are not eligible for returns, exchanges or refunds. Any packaging, shipping or handling charges are non-refundable.