Can I resize my jewelry?
Typically, rings can be resized ±2 sizes. We can shorten most bracelets and necklaces and lengthen pieces on case by case basis.
What if I lost a piece and need a match made?
How long does the repair service take?
Repairs may take up to 2 weeks from the date our service center receives your item. You will be contacted by our Client Care team once your Love Earth jewelry has been evaluated.
What is the repair process?
If there is a cost to repair your item, you will be notified for approval first, then contacted for payment. All warranty repairs will be automatically processed unless we have some additional suggestions that will require approval. Please refer to our warranty to determine what repairs are covered. Once your repair is completed, we will contact you with a tracking number. Please allow 3-5 business days before attempting to track your package.
What if I decide not to proceed with the repair?
Should you decide not to proceed with a repair once we have received your piece, there will be a shipping and handling fee of $20 for returning your repair.
To send in your Love Earth jewelry for service, please email firstname.lastname@example.org and include the following information:
- Full name
- Contact number
- Shipping address
- Detailed description of the repair
- Receipt (if purchased within a year for warranty coverage)
- Style number (if available) or take a clear picture of the item so that we can identify the style number
- Has the repair item ever been resized or modified (Y/N):
- If yes, please specify
Once you forward the above information to our repair service team, we will send you a packing slip and service order number to track your repair. Please be sure to print out the packing slip and include it with your jewelry. If you purchased your jewelry less than a year ago, please include a copy of your receipt. We recommend insuring the package with FedEx or UPS and keeping the tracking number for your records. Please pack repair item(s) securely to prevent damage during transit. However, we do not return original packaging, so please do not send any repair item with packaging materials such as jewelry boxes or pouches that require to be returned.
USA Customer Repair Shipping Address:
Love Earth - An Inspired Choice
209 Cambridge Street
Burlington, MA 01803.
Attention: Repair Department
Our Client Care team will contact you once your Love Earth item has been received and evaluated, which can take up to a week after your item is received by our repair center.